We want your experience to be a relaxing one, therefore we would recommend that our therapist sets up in a room that is private and warm.
For many of our treatments we will need access to a power socket, good lighting and running water
Our therapist will endeavour to arrive 10 minutes early to ensure that they are set up and ready for your treatment
What equipment will I need for the treatment?
Your mobile therapist will bring all the equipment and products needed to perform the treatments.
For Manicures & Pedicures, you will need two chairs and a table with a power socket close by.
For Facials, Massage, Waxing the therapist will bring a portable bed. The bed is about 6ft long and 2ft wide; please ensure in advance of the therapist arriving that you have room for the portable bed.
For Spray Tanning, your therapist will need an area large enough for a portable tent that is 1 metre wide and deep. They will need access to a power socket and sometimes access to running water.
What happens if I am running late?
London is a busy place and we totally understand the impact of traffic, children etc. Therefore, we do offer a 20-minute window for both you and the therapist.
If you are more than 20 minutes late for your booking you will still be charged for the full treatment, but your therapist will only be able to work until the end of the original timeslot.
What should I do if I have had a past medical condition or something I am worried about?
If you have had a past ailment or anything that you are concerned about currently we would recommend that you see a doctor before booking with us.
What would prevent me from having a treatment?
Infectious conditions will prevent you from having the treatment. If you have had anything infectious recently or are worried about something we would recommend that you speak to your doctor before booking.
What conditions would restrict a treatment?
If you have any recent scar tissue, skin allergies, cuts, eczema or bruising we would recommend that you tell your therapist as they may have to adapt the treatment to your condition.
I want a service that you don’t have on your menu. Can you still help me?
We work with the best professionals in London and have an extensive network. If you are in need of a specific service get in contact on firstname.lastname@example.org or 0207 096 0506 and we will speak to our network on your behalf.
How do you choose your specialists?
We use our contacts and network to reach out to the best beauty therapists in London. We only work with the very best after completing background checks, a face-to-face meeting and a test of the treatments they provide.
Do your professionals have insurance?
Yes, we ensure that all the therapists we work with are fully insured.
Can I request the same therapist?
You can choose your favourite therapists in the app and request them for your next booking. If they are not available at the time you require we will notify you and ask whether you would like to use another therapist or wait for your preferred therapist’s next available time slot.
How can I join as a therapist?
If you or someone you know would like to join as a therapist please email email@example.com.