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Safer treatments at home

We continue to keep a number of measures in place to ensure that we minimise risk of transmission as much as possible. This includes appointment protocol, personal protective equipment and enhanced hygiene standards.

Safe set up

Therapists and customers (and their households) must be symptom-free on the day of the appointment. Where possible, treatments are to take place by an open window or in an area with good ventilation. No other members of the household should be present. All of our therapists carry an official NHS QR code.

PPE

Therapists will continue to wear a face covering for their arrival and the duration of the appointment, and gloves where appropriate. Customers are asked to wear a face covering.

Hygiene

All equipment and tools will be thoroughly disinfected before each appointment, and clients are asked to provide their own towels for this period. Our therapists will continue to follow all government guidance on hygiene, including regular handwashing and frequent sanitisation of any surfaces used.

Full details

Is it safe to have an appointment?

We are delighted to be able to provide your treatments at home, reducing your need to travel and putting you in full control of the environment in which your appointment will take place.

We continue to follow previous safety precautions from the Government and industry bodies to ensure that we take every opportunity to reduce the risk of transmission. We ask all of our clients and therapists to inform us if they have tested positive so that we can inform any member of the Secret Spa community that they might have been in contact with. 

If you haven’t been vaccinated or are at high risk of becoming seriously ill with COVID-19, we advise that you carefully consider booking an appointment. If you have any concerns please do get in touch with us prior to booking. Please consult this page for more information.

What safety measures will therapists be taking?

Therapists have completed one of the following government-approved transmission prevention training certificates: Barbicide; Beauty Guild; BABTAC.

Your therapist will confirm before your appointment that they do not have any symptoms of COVID-19, that they have not for seven days, and that nobody they’ve been in contact with has. This will include a daily temperature check.

Your therapist will wear a face covering and carry materials to disinfect all equipment before and after each booking, including anti-viral wipes and sprays.

We are asking therapists to take private transport wherever possible, and to take as few belongings as possible to the appointment.

What Personal Protective Equipment (PPE) will be worn?

You can expect your therapist to wear a face covering and disposable gloves for their arrival and for the duration of the treatment.

We also ask that customers wear a face covering throughout the booking, which can be provided by your therapist if you don’t have access to your own. 

What should I bear in mind as a customer?

In order for the appointment to go ahead, you will need to confirm that you are free of COVID-19 symptoms and that you haven’t been in contact with anyone who has tested positive in the last 7 days.

We also ask that customers adhere to all government guidelines on hygiene, including washing thoroughly with soap and water before the appointment and disinfecting all regularly touched surfaces.

We do ask that customers wear face coverings throughout the booking, which can be provided by your therapist if you don’t have access to your own.

We apologise for any inconvenience, but for the foreseeable future we will also be asking you to provide your own towels for the appointment.

You are able to cancel with no charge at any time should symptoms occur prior to booking, and we will ensure your therapist is paid their full fee.

Please let us know if you are showing symptoms, have tested positive or are isolating before your treatment or if you have had a treatment in the last 10 days.

What is the protocol for the appointment itself?

If you have any specific hygiene or treatment requests please let us know beforehand so that we can pass them on to your therapist.

When your therapist arrives you can scan their NHS Track & Trace QR code to facilitate the Government’s track and trace efforts.

Please point out allocated floor space where your therapist can leave any personal belongings including shoes and bags. Please provide facilities for them to wash their hands with soap and water for 20 seconds on arrival and departure, and a disposable towel to dry their hands.

Your appointment station should be set up somewhere with good ventilation, ideally by an open window or in the open air.

Please minimise the contact of other members of your household with your therapist throughout the appointment. 

Both parties are asked to follow all government hygiene advice including coughing or sneezing into a tissue, disposing responsibly and re-washing hands.

After the appointment, please sanitise any surface areas that have been used throughout the appointment.

I'm high risk or haven't been fully vaccinated, can I make a booking?

Following the ease of restrictions on 19 July, we leave it up to our customers’ discretion. If you haven’t been vaccinated or are at high risk of becoming seriously ill with COVID-19, we would advise that you consider carefully when making an appointment.

We continue to follow strict safety precautions to protect our community. If you have any further concerns please get in contact with us or consult your GP prior to booking. Please consult this page for more information.

What should I do if I start to feel unwell before my appointment?

We will need to cancel the appointment if you or anyone in your household is experiencing any symptoms, no matter how mild. You will not be charged a cancellation fee in this period if you need to cancel your appointment for this reason.

What should I do if I start to feel unwell after my appointment?

Please let us know as soon as possible if you develop any symptoms within seven days of your appointment. We will need to pass this information on to your therapist so that they can stop travelling to bookings.

If you test positive for COVID-19 and have had an appointment within ten days of when your symptoms first appeared, please do let us know straight away. We will need to pass this information on to your therapist so that they can stop travelling to bookings. We depend on your diligence in keeping us informed and keeping our community safe for our customers and therapists. 

How will you manage any infection within the community?

If a therapist, or anyone in their household, tests positive they will be asked to self-isolate and will not be able to take bookings. We will contact all customers that this therapist has seen and advise them to self-isolate and/or take a test.

If you, or any of your household, develops symptoms or tests positive after having seen a therapist, please let us know so that they can self-isolate and stop taking bookings.