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Secret Spa x Soho Skin is live! First 100 customers get a complimentary gift.

Safer treatments at home

We continue to follow all government guidance to ensure that we minimise risk of transmission as much as possible. This includes appointment protocol and enhanced hygiene standards.

Keeping our community safe

Despite the change in government guidance, we continue to ask that our customers and therapists inform us of any positive Covid-19 test results. We continue to advise that treatments take place by an open window or in an area with good ventilation where possible. Face coverings are to be worn at your discretion.

Hygiene protocol

All equipment and tools will be thoroughly disinfected before each appointment, and clients are asked to provide their own towels for this period. Our therapists will continue to follow all government guidance on hygiene, including regular handwashing and frequent sanitisation of any surfaces used.

Full details

Is it safe to have an appointment?

We are delighted to be able to provide your treatments at home, reducing your need to travel and putting you in full control of the environment in which your appointment will take place.

We continue to follow government guidelines to ensure that we take every opportunity to reduce the risk of transmission. We ask all of our clients and therapists to inform us if they have tested positive so that we can inform any member of the Secret Spa community that they might have been in contact with. 

If you haven’t been vaccinated or are at high risk of becoming seriously ill with COVID-19, we advise that you carefully consider booking an appointment. If you have any concerns please do get in touch with us prior to booking. Please consult this page for more information.

What Personal Protective Equipment (PPE) will be worn?

Following the latest government guidance, it will no longer be mandatory for our therapists or customers to wear a face mask during their booking and will be left to their own discretion.

Please let us know if you require your therapist to wear PPE. You are also able to chat directly to your therapist through the app. 

What should I bear in mind as a customer?

We will continue to ask all therapists and customers to advise us of any positive COVID-19 results or symptoms and recommend that appointments are rescheduled as a result. We also kindly ask that you let us know if you have tested positive and had a booking in the last 10 days so we can inform your therapist. 

We advise that customers follow the government guidelines on ventilation of indoor spaces to help minimise the chance of transmission. 

Face coverings will now be worn at your discretion. Please let us know in advance of your appointment if you require your therapist to wear PPE.  

What is the protocol for the appointment itself?

If you have any specific hygiene or treatment requests please let us know beforehand so that we can pass them on to your therapist. You are also able to chat directly to your therapist through the app. 

Please provide facilities for them to wash their hands with soap and water for 20 seconds on arrival and departure, and a disposable towel to dry their hands.

Your appointment station should be set up somewhere with good ventilation, ideally by an open window or in the open air. Please refer to the government guidelines for further information. 

Both parties are asked to follow all government hygiene advice including coughing or sneezing into a tissue, disposing responsibly and re-washing hands. Your therapist is advised to carry materials to disinfect all equipment before and after each booking, including anti-viral wipes and sprays.

After the appointment, we recommend you sanitise any surface areas that have been used throughout the appointment.

I'm high risk or haven't been fully vaccinated, can I make a booking?

Following the ease of restrictions, we leave it up to our customers’ discretion. If you haven’t been vaccinated or are at high risk of becoming seriously ill with COVID-19, we would advise that you consider carefully when making an appointment.

We continue to follow strict safety precautions to protect our community. If you have any further concerns please get in contact with us or consult your GP prior to booking. Please consult this page for more information.

What should I do if I start to feel unwell before my appointment?

We would kindly ask that you take a Lateral Flow Test before your appointment if you are experiencing COVID-19 symptoms. If you test positive, please inform us and we can reschedule your appointment with your professional for when you have recovered.

What should I do if I start to feel unwell after my appointment?

If you test positive for COVID-19 and have had an appointment within 7 days of when your symptoms first appeared, please do let us know so we can inform your therapist. We depend on your diligence in keeping us informed and keeping our community safe for our customers and therapists.

How will you manage any infection within the community?

If a therapist tests positive, we will continue to ask them to self-isolate for the recommended five days and they will not be able to take bookings on the platform during this time. We will contact all customers that this therapist has seen and advise them to take a test. 

If you test positive after having seen a therapist, please let us know so that they can stop taking bookings until they have taken a test.