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Safer treatments at home

We have put in place a number of measures to ensure that we minimise risk of transmission as much as possible. This includes new appointment protocol, full personal protective equipment and enhanced hygiene standards.

Safe set up

Professionals and customers (and their households) must be symptom-free on the day of the appointment. Treatments are to take place by an open window or in an area with good ventilation. No other members of the household should be present. All professionals carry an official NHS QR code.


Professionals will wear a type II face mask and visor for their arrival and the duration of the appointment, and gloves where appropriate. Customers are asked to wear a face covering.


All equipment and tools will be thoroughly disinfected before each appointment, and clients are asked to provide their own towels for this period. All government guidance on hygiene will be followed including regular handwashing and frequent sanitisation of any surfaces used.

Full details

Are you still providing services?

All services are temporarily suspended from 5 January for the third national lockdown.

In line with Government guidance, we are able to provide beauty & wellness services in Tiers 1, 2 & 3 but not in Tier 4. We will resume normal operations as soon as our service areas in London, Manchester and Brighton re-enter Tiers 1, 2 or 3.

Healthcare services including IV drips, Covid-19 Tests and Essential Massage can continue to operate in lockdown and all tiers.


Is it safe to have an appointment?

We are delighted to be able to provide your treatments at home, reducing your need to travel and putting you in full control of the environment in which your appointment will take place.

We have consolidated advice from the Government and industry bodies to put together a list of safety precautions to ensure that we take every opportunity to reduce the risk of transmission, more details of which are below.

What safety measures will therapists be taking?

Therapists have completed one of the following government-approved transmission prevention training certificates: Barbicide; Beauty Guild; BABTAC.

Your therapist will confirm before your appointment that they do not have any symptoms of COVID-19, that they have not for seven days, and that nobody they’ve been in contact with has. This will include a daily temperature check.

Your therapist will wear full PPE (more information below) and materials to disinfect all equipment before and after each booking, including anti-viral wipes and sprays.

We are asking therapists to take private transport wherever possible, and to take as few belongings as possible to the appointment.

What Personal Protective Equipment (PPE) will be worn?

You can expect your therapist to wear a type II face mask as well as disposable gloves and a visor for their arrival and for the duration of the treatment.

We do ask that customers wear face coverings throughout the booking, which can be provided by your therapist if you don’t have access to your own.

What should I bear in mind as a customer?

In order for the appointment to go ahead, you will need to confirm that you are free of COVID-19 symptoms and that you haven’t been in contact with anyone with symptoms in the last 7 days.

We do also ask that customers adhere to all government guidelines on hygiene, including washing thoroughly with soap and water before the appointment and disinfecting all regularly touched surfaces.

We do ask that customers wear face coverings throughout the booking, which can be provided by your therapist if you don’t have access to your own.

We apologise for any inconvenience, but for the foreseeable future we will also be asking you to provide your own towels for the appointment.

You are able to cancel with no charge at any time should symptoms occur prior to booking, and we will ensure your therapist is paid their full fee.

What is the protocol for the appointment itself?

If you have any specific hygiene or treatment requests we do ask that you let us know beforehand so that we can pass them on to your therapist.

When your therapist arrives you can scan their NHS Track & Trace QR code to facilitate the Government’s track and trace efforts.

Please point out allocated floor space where your therapist can leave any personal belongings including shoes and bags. Please provide facilities for them to wash their hands with soap and water for 20 seconds on arrival and departure, and a disposable towel to dry their hands.

Your appointment station should be set up somewhere with good ventilation, ideally by an open window or in the open air.

It is important that your therapist doesn’t come into contact with any other members of the household throughout their visit. 

Both parties are asked to follow all government hygiene advice including coughing or sneezing into a tissue, disposing responsibly and re-washing hands.

After the appointment, please sanitise any surface areas that have been used throughout the appointment.

Is there anyone who can’t make a booking?

We advise that anyone at higher risk of becoming seriously ill with COVID-19 refrains from making an appointment. Please consult this page for more information.

What should I do if I start to feel unwell before my appointment?

We will need to cancel the appointment if you or anyone in your household is experiencing any symptoms, no matter how mild. You will not be charged a cancellation fee in this period if you need to cancel your appointment for this reason.

What should I do if I start to feel unwell after my appointment?

Please let us know as soon as possible if you develop any symptoms within seven days of your appointment. We will need to pass this information on to your therapist so that they can stop travelling to bookings. We depend on your diligence in keeping us informed.

How will you manage any infection within the community?

If a therapist, or anyone in their household, develops symptoms they will be asked to self-isolate for seven days and will not be able to take bookings. We will contact all customers that this therapist has seen and advise them to self-isolate.

If you, or any of your household, develops symptoms after having seen a therapist, please let us know so that they can self-isolate for seven days and stop taking bookings.